IFS Apps 8, 9, 10 plus training in Cloud (Maintenance and Manufacturing) 

Most recently, I have been contracting for a Service industry customer, within the Credit Control department for the final stages pre Go-Live. I have compiled documentation to create training materials and deliver courses related to Invoicing, Debt Management and Credits to around 200 people in the UK team, in a classroom-based setting. In addition, I supported cutover and Go-Live on site with the end users to enable them to get comfortable with the new system in their day-to-day roles.

Previously, I worked for IFS as an Application Consultant, my functional areas were primarily: Service and Asset Management with Mobile Work Order, Call Centre and Document Management. Projects included customers in the Energy sector, Manufacturing and Service industries where I implemented both Apps9 and Apps10. Following that I worked for an IFS Silver Channel and Services partner, my role involved presales work and expanding my existing skills to also cover business value engineering and develop my functional and technical knowledge assisting with our support customers across a range of modules including Project, Manufacturing, Supply Chain and HR.

My initial introduction to IFS was back in 2013 when my previous company embarked on their ERP implementation. In my role as Service Manager, and considering my previous roles in the company, I was consulted from the initial tendering period onwards. Initially I was the SME for Service Management but during the course of the project became WSL for both Service and Technical Support, working with the other WSL’s to build the end-to-end processes in IFS. After the implementation in UK head office, I then joined the roll out team for all six of the subsidiary offices around Europe and the US before joining IFS as an Application Consultant in January 2018.

My career started in medical diagnostics in 2001 where I worked in various roles from production, R&D, Technical Support and as an Application Specialist before becoming the Service Manager for the UK with a team of engineers responsible for the preventive maintenance and repair of biochemistry analysers both internally and on service contract with customers worldwide. Throughout this time, I became routinely involved in manufacturing process, quality systems, new product development as well as customer service and the more commercial aspects of supporting sales and marketing to gain a broad understanding of a multi-national manufacturing company in a regulated sector.